Troubleshoot Appxiom iOS Integration Issues

This guide provides a step-by-step process to quickly resolve common Appxiom iOS framework integration issues and ensure your test issues are reflected in the Appxiom dashboard.

Need help? Raise a ticket at: support.appxiom.com

Quick Steps to Fix Appxiom Integration Issues

If your test issue is not appearing in the Appxiom dashboard, follow these steps:

Objective C

#import <AppxiomCore/Ax.h>

- (BOOL)application:(UIApplication *)application didFinishLaunchingWithOptions:(NSDictionary *)launchOptions {
    [Ax log];
    [Ax initialize:application];
    [Ax test];
}

Swift

import AppxiomCore

func application(_ application: UIApplication, didFinishLaunchingWithOptions launchOptions: [UIApplicationLaunchOptionsKey: Any]?) -> Bool {
    Ax.log()
    Ax.initialize(application)
    Ax.test()
}

Step 1: Basic Checks

• Ensure you are using the latest Appxiom framework version.
• Confirm the Appxiom log API is called.

Step 2: Uninstall the App

• Uninstall any existing instance from the simulator or device, then reinstall the application.

Step 3: Verify Framework Activation

• Look for the log message: 'Registering device'
• If missing, ensure Ax.initialize is called in your AppDelegate class.
• If the log is still missing, contact Appxiom support for assistance.

Step 4: Check for Error Logs

• After seeing 'Registering device', check for errors:
  • 'Device registration failed'
  • 'Status code 401'
• If you see these errors, verify your app's bundle identifier matches the one registered in your Appxiom dashboard.
• For other status codes, contact Appxiom support.

Step 5: Network Troubleshooting

• If the issue is still not synced, check your network connection.
• On WiFi, ensure there are no restrictions (especially on public or workplace networks).
• Try switching to a mobile data connection (3G/4G), uninstall, and reinstall the app.

If none of the above steps work, contact Appxiom support for direct assistance: support.appxiom.com

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