How to manage UX when a bug occurs in your Android App

You're out for dinner. Ambience? Perfect. Service? Spot on. Then your dish arrives. But something's off. The pasta's missing salt, or the steak's slightly overcooked. You raise your hand to get the waiter's attention. But before you can say a word, they smile and say, "The chef already noticed. A fresh plate is on its way."

It feels like magic. But really, it's just attention to detail before a complaint even happens.

That's the kind of experience your users expect from your app too. Silent problems fixed before they even realize something went wrong.

Now flip the story. Imagine this instead.

Your Android app just hit a snag. Maybe it's crashing during checkout. Or freezing on the onboarding screen. You don't know it yet while your users noticed. They're tapping, waiting, getting annoyed. Some drop a 1-star review out of frustration. Others? They just disappear without saying a word.

And by the time your team spots the issue (if they spot it at all), the damage is done.

Let's face it. Users today don't report problems. They bounce from one to another. That's why managing user experience when bugs and performance issues strike isn't just a nice-to-have anymore, it's survival.

Why User Experience During App Bugs Can Make or Break Your Android App

Let's say your app has a bug in the login screen. You don't see it in your logs. But 2,000 users see it in the wild. Half of them quit right there. Even if your fix rolls out a day later, those users are gone. Your app lost trust.

We all talk about app performance, crash-free rates, and monitoring. But here's the real deal: what happens in that moment when something breaks? The moment a user hits a broken screen, sees a blank page, or waits 5 seconds for a response?

That moment is the difference between retention and churn.

According to the 2024 survey of CleverTap, 11% of users uninstalled apps for technical issues or confusing UX.

So what is the solution?

You need something that doesn't just monitor. You need something that acts now, right when the issue happens.

Enter Appxiom: Your App's Built-in Sixth Sense.

Appxiom is more than just an APM tool. It's built to make sure your users never feel like something went wrong, even when it does.

Among its powerful tools, Appxiom offers the Issue Callback Listener, tailored for Android developers. This feature allows you to register a global listener that gets instantly notified whenever the SDK detects an issue in your app. No waiting, no delays, just real-time awareness.

Get callback when an issue is detected

Whether you're using Java or Kotlin, integration is straightforward. You simply add the listener IssueFoundListener in your Application class.

• Java
• Kotlin

Ax.listenForIssue(new IssueFoundListener() {
	@Override
	public void issueFoundInBackgroundThread(IssueView issue) {
		//Notify the user 
	}
});

Once a bug is detected, the callback function is triggered, and you receive an IssueView object with rich data points - issue type, severity, time, and a short description.

Imagine this in action: A user tries to sign up, but the sign-up screen misbehaves - maybe the input fields don't respond or the "Create Account" button just sits there doing nothing. Instantly, your app detects the glitch and gently displays a toast message: "We've noticed an issue. A fix is on the way." That's not just damage control, that's transparency. That's how you earn trust.

And all of this happens without needing to manually sift through logs or wait for user complaints.

Beyond Detection - Building Trust with Every Bug

The beauty of Appxiom isn't just detection. It's how you use that information. Developers today use fields like type and severity from IssueView to notify users proactively. It's like saying, "Hey, we know something's off, and we're already on it." That level of care shows users you're listening, even before they speak up.

And you're not just fixing bugs, you're managing trust.

Don't React Late. Respond Instantly

Users today don't have the patience for hiccups. One delay, one crash, and they're already checking out from your app. You can't afford to be blind to what's happening in production. And more importantly, you can't afford to let your users find out before you do.

Appxiom's Issue Callback Listener puts you back in control. It gives your team real-time visibility, actionable data, and the chance to maintain user experience even during unexpected issues.

Because bugs are inevitable. But bad experiences? Those are optional.

Start using Appxiom and turn every glitch into a moment of trust.